Policies & Procedures Portal

Our therapeutic model detailing positive behavior support, de-escalation strategies (PACE), and the strict limitation of physical restraint.

A robust framework for actions to take when a child is missing or absent without authorization, coordinating with police and the local authority.

Procedures governing the storage, prescription administration, audit, and recording of medication alongside emergency first aid protocols.

Ensuring attendance, tutoring arrangements, active participation in school life, and PEP coordination with virtual school heads.

Upholding children and staff rights under the Equality Act 2010, celebrating difference, and combating institutional bias.

Comprehensive health and safety rules covering fire drills, building inspections, food hygiene, and clinical infection mitigation.

Strict vetting procedures including enhanced DBS check criteria, reference validation, gaps in work history audit, and disqualification checks.

Defining the onboarding journey for new residential workers, annual training requirements, and regular clinical supervisions.

Procedures for managing, storing, sharing, and disposing of personal, medical, and legal records of children and personnel.

Providing safe digital access, detailing content filtering, and coaching children on safe online interactions.

Facilitating contact plans, welcoming family members and professionals, and maintaining appropriate boundary settings.

Protocols for handling allegations of abuse, coordinating with LADO, suspending staff, and maintaining transparent investigations.

Defining peer conflict, proactive group work, and corrective procedures to ensure no child suffers isolation or intimidation.

Determining baseline and dynamic risk profiles for individual young people, and executing home-wide hazard audits.

Vetting incoming referrals against the needs and vulnerabilities of our current residential group to avoid placement breakdown.

Designing and tracking Individual Care and Placement Plans, holding key-work sessions, and preparing reviews.

Handling personal allowances, teaching budgeting skills, and setting up trust savings for transitional care plans.

Zero-tolerance towards illegal substances on-premises, clear support plans, searching rules, and health education.

Providing age-appropriate guidance on boundaries, consent, LGBTQ+ pathways, and clinical sexual health access.

Proactively promoting heritage, dietary practices, and faith worship for children from diverse communities.

Supporting, protecting, and affirming LGBTQ+ youth in residential settings, gender expression freedom, and education.

Coordinating successful moving-on programs, independent living skills audits, and supporting children during planned exits.